ORDER PROCESSING

Orders are usually dispatched within 24 hours on working days. Orders placed on weekends or public holidays are processed on the next working day. During exceptionally busy periods, dispatch may take slightly longer.

DELIVERY OPTIONS

Estonia, Latvia, Lithuania and Finland
Orders are delivered using the parcel machine and courier services available through the Maksekeskus Tarne+ solution. Available delivery methods depend on the destination country and delivery address and are shown at checkout before the order is confirmed.

Other international shipments
Orders to other countries are shipped with DHL. Depending on the destination, DHL standard and express delivery options may be available at checkout.

SHIPPING COSTS

Estonia
Maksekeskus Tarne+ standard delivery is free for orders of 49€ or more. For orders below 49€, the delivery charge depends on the selected delivery method and is shown at checkout.
Finland, Latvia and Lithuania
Maksekeskus Tarne+ standard delivery is free for orders of 99€ or more. For orders below 99€, the delivery charge depends on the selected delivery method and is shown at checkout.
DHL
The free-delivery thresholds do not apply to DHL delivery methods. DHL shipping charges are calculated and shown at checkout based on the destination, shipment and selected service.

ESTIMATED DELIVERY TIMES

The estimated delivery times below apply after your order has been dispatched.

Estonia: usually 1–3 working days
Finland: usually 3–5 working days
Latvia and Lithuania: usually 3–5 working days

The estimated DHL transit time depends on the destination and shipment and is shown at checkout together with the available delivery option.

Delivery times are estimates and may vary depending on the destination, selected delivery method, public holidays, peak periods or carrier delays.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that tracking updates may take some time to appear after the parcel has been handed over to the carrier.

DELAYS & DELIVERY ISSUES

If your order has not arrived within the estimated delivery time, please first check the tracking information provided with your shipping confirmation.

If the tracking has not updated for an extended period, the parcel appears to be lost, or your order arrives damaged, please contact our Customer Support at info@glamlac.com or +372 6 229 257 and we will assist you.

INTERNATIONAL ORDERS, TAXES & DUTIES

Orders are shipped from Estonia.

Orders within the European Union are not subject to customs duties. VAT, where applicable, is calculated in accordance with applicable tax rules and shown at checkout.

Orders delivered outside the European Union may be subject to local import VAT, customs duties or other fees imposed by the destination country. These charges are determined by local authorities and, unless expressly included at checkout, are the responsibility of the customer.

Customs procedures may occasionally cause additional delivery delays that are outside our control.