RETURNS & REFUNDS
We want returns to be clear and straightforward. The information below explains your right to withdraw from an online purchase, how to return an item and when refunds are issued.
14-DAY RIGHT OF WITHDRAWAL
You have the right to withdraw from your online purchase within 14 days without giving a reason. The withdrawal period begins on the day you, or a third party designated by you (other than the carrier), receive the goods.
HOW TO REQUEST A RETURN
If you want to return your order, please let us know within 14 days of receiving it.
You can use our online return form or contact us at info@glamlac.com. You can also use the standard withdrawal form available on our website.
If you submit your request online, you will receive a confirmation by email.
RETURNING YOUR ITEMS
After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days after submitting your withdrawal notice.
Return address:
Glamlac OÜ
Kassi 10
12618 Tallinn
Estonia
RETURN SHIPPING COSTS
You are responsible for the cost of returning your order.
We recommend using a trackable shipping method and keeping your proof of postage until your return has been processed.
CONDITION OF RETURNED ITEMS
Please take reasonable care of the items while they are in your possession.
You may inspect an item in the same way you would in a physical store, but it should not be used more than necessary to check its nature, features and condition.
If an item has been used or handled more than necessary and its value has decreased as a result, we may reduce the refund to reflect the loss in value.
Where possible, please return the item with its original packaging, labels and accessories.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Some sealed products cannot be returned once the seal has been opened if they are no longer suitable for return for health or hygiene reasons.
This may apply to certain cosmetics and personal care products that are supplied with a hygiene or protective seal.
Unopened and sealed products can generally be returned within the 14-day return period.
Tools, devices and accessories can generally be returned if they have only been inspected and have not been used more than necessary to check the product.
These restrictions do not affect your rights if an item is faulty, damaged or incorrect.
REFUNDS
Once we receive your return, we will check the items and process your refund.
Your refund will be made to the same payment method you used for your order, unless we agree otherwise.
If you return your full order, we will also refund the cost of our standard delivery option. If you chose a more expensive delivery method, such as express delivery, the additional delivery cost will not be refunded.
We will issue the refund no later than 14 days after receiving your return request. We may wait until we have received the returned items or you have provided proof that they have been sent back.
Please note that your bank or payment provider may need additional time to show the refund in your account.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If your order arrives damaged, you receive the wrong item, or a product is defective, please contact us as soon as possible at info@glamlac.com
Please include your order number, a short description of the issue and, where possible, photos of the product and packaging. This helps us resolve the issue more quickly.
We will review the issue and arrange the most suitable solution, such as a replacement or refund where applicable.
You will not be responsible for return shipping costs if the item is defective, damaged or incorrect.
Your rights in case of faulty goods are separate from the 14-day return right and are not affected by the return exceptions listed above.
INTERNATIONAL CUSTOMERS
If you are returning an order from outside Estonia, please follow the same return instructions above.
For returns from outside the European Union, please contact us before sending your parcel so we can provide the correct return and customs information.
Your legal consumer rights are not affected by this return policy.
Import duties or taxes paid directly to local authorities are not normally refunded by us. If applicable, you may need to request a refund from your local customs or tax authority.