1. ABOUT US
This online store is operated by Glamlac OÜ, an Estonian company.
Glamlac OÜ
Kassi 10, 12618 Tallinn, Estonia
Registration no. 12149262
VAT no. EE101476834
Email: info@glamlac.com
Phone: +372 6 229 257
2. SCOPE OF THESE TERMS
These Terms & Conditions apply to purchases made through our online store at glamlac.com.
In these Terms & Conditions, “we”, “us” and “our” refer to Glamlac OÜ, and “you” and “your” refer to the customer.
The online store is primarily intended for consumers. If you are placing an order on behalf of a business or are interested in larger or wholesale quantities, please contact us at info@glamlac.com.
The Terms & Conditions in effect at the time you place your order apply to that order.
3. PRODUCTS & AVAILABILITY
We aim to keep all product information, images and availability up to date.
Product colors may look slightly different on screen depending on your device and display settings.
Product availability may change. If an item becomes unavailable after you place your order, we will contact you as soon as possible and refund any amount paid for the unavailable item.
We reserve the right to correct obvious errors in product information or pricing.
4. PRICES & VAT
All prices in our online store are shown in EUR (€).
The applicable VAT and final amount payable depend on the shipping country and the customer’s tax status. The price may change after the shipping country or a valid EU VAT number is entered.
Orders delivered to Estonia are subject to 24% Estonian VAT unless a legal exemption applies.
For orders delivered to other EU countries, VAT is calculated in accordance with applicable VAT rules and, where required, based on the destination country. For business customers in another EU country with a valid EU VAT number, a 0% VAT rate may apply where the legal requirements are met.
The final amount payable, including any applicable VAT and shipping costs, is shown at checkout before the order is confirmed. Shipping costs, where applicable, are shown separately.
Orders delivered outside the European Union may be subject to local taxes, customs duties or other charges. Please see our Shipping & Delivery page for more information.
5. PLACING AN ORDER
To place an order, add the products you would like to purchase to your cart and proceed to checkout.
Before submitting your order, please check that your products, quantities, delivery details and contact information are correct.
The total price of your order, including applicable VAT, shipping costs and any other charges, will be shown before you complete your purchase.
By placing your order, you confirm that the information you have provided is correct and that you agree to these Terms & Conditions.
After placing your order, you will receive an order confirmation by email confirming that we have received your order.
6. PAYMENT
Orders can be paid for using the payment methods available at checkout. Available payment methods may vary depending on the customer’s location and device.
Depending on the destination country, we offer bank payments in Estonia, Latvia, Lithuania and Finland, as well as Visa and Mastercard card payments. Apple Pay and Google Pay may also be available on supported devices and browsers. You can also pay securely using your PayPal account.
Payments are facilitated by Maksekeskus AS. Glamlac OÜ provides Maksekeskus AS with the personal data necessary to process the payment.
Payment must be completed using the selected payment method before we can begin processing the order, unless otherwise stated at checkout.
If a payment is unsuccessful or declined, the order will not be processed until payment has been completed successfully.
The payment methods available to the customer are shown at checkout before the order is confirmed.
7. SHIPPING & DELIVERY
Orders are usually dispatched within 24 hours on working days.
For orders to Estonia, Latvia, Lithuania and Finland, we use the delivery methods offered at checkout through Maksekeskus Tarne+ for standard delivery. The estimated delivery time after dispatch is 1–3 working days in Estonia and 3–5 working days in Finland, Latvia and Lithuania.
Tarne+ standard delivery is free when the order value is at least 49€ in Estonia and at least 99€ in Finland, Latvia and Lithuania.
For international delivery, we offer DHL Economy Select and DHL Express Worldwide services. The free-delivery thresholds do not apply to DHL delivery methods. The DHL price and estimated transit time are calculated at checkout based on the destination and shipment.
Available delivery methods, shipping costs and estimated delivery times are shown at checkout before the order is confirmed.
Please make sure your delivery address and contact details are correct before completing your order.
If delivery is delayed or there is a problem with your shipment, please contact us at info@glamlac.com.
Delivery times are estimates and may be affected by public holidays, peak periods, carrier delays and customs procedures. Unless a different delivery time has been agreed, orders will be delivered no later than 30 days after the order is placed.
8. CANCELLATIONS & RETURNS
You have the right to return eligible products within 14 days of receiving your order without giving a reason.
To cancel or return an order, use our Cancel or Return an Order service or contact us at info@glamlac.com.
You are responsible for the return shipping cost for standard returns. Different rules apply if an item is damaged, defective or incorrect.
For health and hygiene reasons, certain sealed products are not returnable once the seal has been opened if the product is no longer suitable for return.
Please see our Returns & Refunds page for full information about returns, exceptions and refunds.
9. DAMAGED OR DEFECTIVE PRODUCTS
If your order arrives damaged, you receive the wrong item, or a product is defective, please contact us at info@glamlac.com as soon as possible.
Please include your order number and, where possible, photos of the product and packaging so we can review the issue quickly.
If a product is defective, damaged or not as described, we are responsible for issues that become apparent within two years of delivery. Please notify us within two months of discovering the issue.
Depending on the situation and applicable law, the solution may include repair, replacement, a price reduction or a refund.
If the item is defective, damaged or incorrect, you will not be responsible for the return shipping cost.
10. CUSTOMER RESPONSIBILITIES
You are responsible for providing accurate contact, billing and delivery information when placing an order.
Please read and follow the product instructions, warnings, storage information and recommended use provided with the product or on our website.
Products should only be used for their intended purpose.
11. LIABILITY
We are responsible for fulfilling our obligations under these Terms & Conditions and applicable law.
Delivery or fulfilment may occasionally be affected by circumstances beyond our reasonable control, such as carrier disruptions, strikes, natural events or other unforeseen circumstances. If this happens, we will take reasonable steps to minimise the impact and keep you informed.
Nothing in these Terms & Conditions limits or excludes any rights or remedies that you have under applicable consumer protection law.
12. PERSONAL DATA
We process your personal data in order to manage your order, provide customer service and operate our online store.
We handle personal data in accordance with applicable data protection laws.
For more information about what data we collect, how we use it and your rights, please see our Privacy Policy.
13. APPLICABLE LAW & DISPUTE RESOLUTION
These Terms & Conditions and purchases made through our online store are governed by Estonian law.
This does not affect any mandatory consumer rights that apply to you under applicable law.
If you have a complaint or dispute, please contact us first at info@glamlac.com so we can try to resolve the issue directly.
If we are unable to resolve the dispute, you may contact the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Estonian Consumer Protection and Technical Regulatory Authority (TTJA), or another competent dispute resolution body where applicable.
14. CONTACT
If you have any questions about your order, these Terms & Conditions or our online store, please contact us:
Glamlac OÜ
Kassi 10, 12618 Tallinn, Estonia
Email: info@glamlac.com
Phone: +372 6 229 257
Customer Support: Mon–Fri 09:00–17:00